Sam Udoma

Overview

Project “Sam Udoma” is an online store and mobile app for selling homemade semi-finished food products, created for a company that owns a network of physical stores across various Ukrainian cities and is actively developing its franchise. This new solution enabled the company to expand access to its products online, offering customers a convenient way to place orders and arrange deliveries.

About the Company

Sam Udoma is a network-based business founded in Lutsk, specializing in the production and sale of homemade semi-finished foods. The product range includes dumplings, pelmeni, stuffed cabbage rolls, cutlets, and other dishes made from natural ingredients using traditional recipes. The company aims to make homemade food more accessible to customers who value quality and convenience.

About the Project

The company already had physical stores in several Ukrainian cities and decided to go online to reach more customers and enhance its service quality. The project involved creating an online store and a mobile app using the Mobizy platform.

Challenges

The client set the following goals:

• Create a functional online store for ordering semi-finished products.
  
• Develop a mobile app for both iOS and Android.
  
• Integrate a delivery system, including cost calculation and order management.
  
• Integrate the existing loyalty system.

Solution

The Mobizy team delivered a turnkey solution:

• Online store development: The system allows customers to easily browse the assortment, add products to the cart, and place orders for delivery or pickup.
  
• Mobile app: The app, built on Mobizy, offers a convenient experience for placing new or repeat orders from mobile devices.
  
• User account: Customers can view their order history and track the status of current orders.
  
• Loyalty system: Barcodes were integrated to accumulate bonus points for returning customers.

Results

• Customer base growth: The online store enabled the company to reach more clients.
  
• User convenience: Clear product information and quick order placement significantly increased customer loyalty.
  
• Process optimization: The system automated order processing and delivery management, reducing manual workload.
  
• Sales growth: The implementation of digital solutions led to an increase in order volume.

Polina, Franchise Owner of “Sam Udoma”:

We used to operate only offline, but going online had been in our plans for a while. With Mobizy, we launched both a website and an app. The process was simple: we discussed it, agreed on everything — and it was all set up. Now it’s more convenient for our customers, and it’s easier for us to manage orders.